Receptionist Front Desk

Job Summary: The Receptionist Front Desk is the first point of contact for visitors, clients, and employees. This role involves managing front office responsibilities, attending to telephone and in-person enquiries, performing cold calls, operating computers for day-to-day administrative tasks, and maintaining both digital and manual records. The position also includes handling daily petty cash and assisting with routine office support activities, making it a central administrative role in the organization. This role is ideal for individuals who are organized, detail-oriented, and comfortable interacting with people while also performing computer-based and manual tasks.

Key Responsibilities:

1. Front Desk and Visitor Management

• Greet and welcome all visitors and clients in a professional and courteous manner.
• Maintain the front desk area, ensuring it is tidy and presentable at all times.
• Manage the visitor logbook and issue visitor passes as needed.
• Answer, screen, and forward incoming phone calls to the appropriate department or person.
• Handle in-person and phone enquiries related to company services or operations.

2. Customer Enquiry Handling

• Respond promptly to customer questions and requests for information.
• Provide product or service information, brochures, or documents to visitors.
• Record customer queries and ensure they are followed up by relevant departments.
• Maintain a log of all enquiries received and resolutions or follow-up actions.

3. Cold Calling and Lead Generation

• Make outbound cold calls to potential clients as instructed by the sales or marketing team.
• Introduce company services and gather basic client information.
• Update the lead database with call outcomes and follow-up notes.
• Support the sales team with initial outreach and appointment scheduling.

4. Office Administration and Support

• Maintain office supplies inventory, reorder stock when needed, and coordinate with vendors.
• Receive and distribute incoming mail, packages, and courier deliveries.
• Support management with scanning, photocopying, printing, and documentation work.
• Assist with scheduling appointments and internal meetings.

5. Computer Operation and Data Entry

• Accurately enter customer details, daily tasks, sales, or administrative data into Microsoft Excel spreadsheets.
• Create and maintain reports, logs, and spreadsheets as instructed by supervisors.
• Input data into office management software or ERP systems (if applicable).
• Regularly back up digital files and ensure proper filing of all documents.

6. Manual Record Maintenance

• Maintain a physical register for enquiries, visitor logs, and other daily activities.
• Record daily transactions, appointments, and notes in handwritten formats when needed.
• Ensure that manual registers are neat, accurate, and up to date.

7. Petty Cash Handling

• Handle day-to-day petty cash transactions for office expenses.
• Maintain accurate petty cash records and submit receipts for all expenses.
• Prepare daily or