Innovist - Executive - Customer Support (1-5 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Job Title: Customer Support Executive (Voice Process)Experience: 1-3 years Location: Gurugram (On-site) Job Type: Full-time About the Role: We are hiring a Customer Support Executive (Voice Process) to join our team at Innovist. This role involves handling customer queries and issues over voice calls in a prompt, empathetic, and solution-oriented manner. If you re someone who is patient, a good communicator, and passionate about delivering excellent customer service, we want to hear from you.Key Responsibilities: - Handle inbound and outbound voice calls to assist customers with queries, complaints, and service requests.
-Maintain high service standards and ensure customer satisfaction on every call.
-Provide accurate and relevant information based on customer needs.
-Record and update customer interactions in the internal CRM system.
-Follow defined workflows and service protocols to resolve issues efficiently.
-Work towards achieving set performance targets including call quality, response time, and resolution rate. Requirements: - 1 to 3 years of experience in a voice-based customer support role.
-Excellent verbal communication skills in English and Hindi.
-Strong interpersonal skills and the ability to remain calm and composed during challenging conversations.
-Basic computer literacy and experience using CRM tools.
-Availability to work 6 days a week in a fixed shift(Day Shift) (ref:updazz.com)

Payroll Type : Permanent