Executive - Customer Support - BPO (2-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Job Title: Customer Support ExecutiveLocation: GurgaonExperience Required: Minimum 2 Years in Customer supportIndustry: Customer Service / BPO / Call CenterKey Responsibilities:1. Handle inbound and outbound customer calls and resolve queries effectively.2. Provide timely and accurate information to customers regarding products/services.3. Manage customer complaints, follow up on issues, and ensure resolution within defined timelines.4. Maintain customer records by updating account information.5. Coordinate with internal teams for escalations or special cases.6. Ensure high levels of customer satisfaction through professional communication.7. Work under minimal supervision while meeting performance benchmarks.Required Skills & Qualifications :1. Graduate in any discipline.2. Minimum 2 years of experience in Customer Support or Customer Care.3. Excellent verbal communication skills in English, Hindi, Marathi, and Gujarati.4. Strong problem-solving abilities and attention to detail.5. Proficient in using MS Office and customer support software (CRM knowledge is a plus).6. Ability to multitask and work well under pressure.7. Candidate must be currently based in Gurgaon. (ref:updazz.com)

Payroll Type : Permanent