Back Office Associate

Key Responsibilities

1. Data Entry and Management

• Accurately enter and update data into internal databases, spreadsheets, or CRM systems.
• Verify the accuracy of data from source documents and make necessary corrections.
• Maintain organized and up-to-date electronic and paper files.

2. Documentation and Record-Keeping

• Prepare and maintain reports, letters, memos, and other documents as required.
• Assist in maintaining digital and physical records of client files, employee files, or financial transactions.
• Retrieve and file documents on request in a systematic and timely manner.

3. Transaction Processing

• Support financial, sales, or HR teams by processing purchase orders, invoices, payroll records, or claims.
• Validate, record, and monitor business transactions in compliance with company procedures.
• Escalate discrepancies or missing information to the supervisor for resolution.

4. Coordination and Communication

• Coordinate with other departments such as sales, logistics, accounting, and customer service for document sharing and task follow-ups.
• Ensure timely completion of internal requests related to updates, changes, or approvals.
• Communicate status updates and report issues to the reporting manager or team lead.

5. Operational Support

• Assist in managing office supplies, printing, scanning, and mailing documents.
• Support audit and compliance activities by providing necessary documents or summaries.
• Assist in tracking and following up on pending tasks, approvals, or clearances.