GrowthHive - Lead - Customer Success (2-7 Yrs) Pune (After-Sales/Customer Service)

Job Title: Lead - Customer SuccessLocation: puneJob Type: Full-timeExperience Level: Mid to Senior LevelEducation: Bachelor s required; MBA,B.COM,M.COMSalary: upto 8lpa Job SummaryWe are seeking a proactive and driven Lead - Customer Success to manage a team focused on data operations, client engagement, and continuous process optimization. The ideal candidate has a strong technical and operational background, exceptional interpersonal skills, and experience leading high-performing teams.ResponsibilitiesTeam Management : Lead and mentor a team handling data processing, Excel tasks, and reconciliation operations. Drive efficiency and accuracy in daily operations.Client Engagement : Act as the primary point of contact for client communication. Build and maintain trust-based relationships with prompt, professional support.Data Oversight : Manage data uploads and processing to ensure accuracy, timeliness, and compliance with client requirements.Process Improvement : Continuously evaluate and enhance workflows using tools like Rocket Lane and Excel to improve productivity and client experience.Data Reconciliation : Identify and resolve discrepancies quickly while upholding high standards of data integrity.Problem Solving : Use a resolution-first approach to troubleshoot and resolve operational or client-facing issues.Reporting : Monitor key performance indicators (KPIs) and prepare performance reports. Recommend strategic improvements to enhance quality and efficiency.Technical Enablement : Stay current with tools and systems that support onboarding, data management, and client success operations.Requirements- 5 years of experience in data management, customer success, or operations- Minimum 2 years in a supervisory or team lead role- Advanced Excel proficiency; familiarity with Rocket Lane or similar tools preferred- Strong communication and relationship-building skills- Proven track record in process optimization and problem resolution- Highly organized, with the ability to manage multiple priorities- Strong analytical and decision-making capabilitiesBenefits- Competitive salary with performance incentives- Health and wellness benefits- Flexible work arrangements (hybrid/remote options)- Career growth and leadership opportunitiesA collaborative, supportive work culture (ref:updazz.com)

Payroll Type : Permanent