Flower Aura - Executive - Customer Care (0-2 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Key Responsibilities:- Respond to customer inquiries via phone and chat in a professional and timely manner.- Provide accurate information about products and services and resolving issues.- Maintain a positive attitude while handling customer complaints and queries.- Document customer interactions and feedback accurately in the system.- Collaborate with team members and other departments to ensure customer satisfaction.- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.- Stay updated on product/ process knowledge and company policies.Skills:- Good Communication skills- Should be fluent in Hindi & English.
-Strong interpersonal skills and empathy.- Flexibility to work various shifts, including evenings and weekends.- Prior BPO experience will be an additional advantage. (ref:updazz.com)

Payroll Type : Permanent