Inside Sales Representative- Gurgaon

Job Title: Inside Sales Representative MilkbasketLocation: GurgaonDepartment: Growth & StrategyLanguages - Telugu, Kannada, Tamil, Marathi, Gujarati, English & HindiJob Summary:We are seeking a dynamic Inside Sales Representative to drive customer acquisition,retention, and revenue growth for our rapidly expanding e-grocery platform. You willengage with potential and existing customers through calls, emails, and digital channelsto promote our services, handle inquiries, and ensure a seamless shopping experience.Key Responsibilities:1. Sales & Revenue Generation Proactively reach out to leads (both cold and warm) via calls to convert them intopaid customers. Upsell and cross-sell products (e.g., subscription plans, bulk orders, premiumitems). Achieve weekly/monthly sales targets and KPIs (conversion rate, average ordervalue, retention & reactivation).2. Customer Engagement & Retention Build strong relationships with customers through personalized interactions. Follow up with inactive users to encourage repeat purchases. Promote loyalty programs, referral bonuses, and special discounts.3. Order & Query Handling Assist customers with order placement. Resolve payment-related issues (failed transactions, promo code errors).4. Campaign Execution & Promotions Educate customers about ongoing deals, festive offers, and membershipbenefits. Execute outbound sales campaigns (B2C and B2B segments). Gather customer feedback to improve sales strategies.5. Reporting & CRM Management Maintain accurate records of customer interactions using the in-house tools. Track sales performance metrics and provide insights to the management team.Skills & Qualifications: Experience: 1-3 years in inside sales, tele-sales, or e-commerce sales (preferablyin grocery, FMCG, or retail). Communication: Excellent verbal and written skills (English regional languagepreferred). Tech-Savvy: Comfortable using CRM tools, Excel. Persuasion & Negotiation: Ability to influence buying decisions. Customer-Centric: Strong problem-solving skills with a focus on customersatisfaction. Own LaptopPreferred Qualifications: Prior experience in e-grocery, food delivery, or FMCG sales. Knowledge of digital payment systems and e-commerce trends.Perks & Benefits: Competitive salary performance-based incentives.Flexible work options (Roaster Model) Career growth opportunities in sales and business development. Sector 65, Gurugram