Enrich - Customer Service Role (1-8 Yrs) Mumbai (After-Sales/Customer Service)

Roles & Responsibilities:1. Handle High Call Volumes- Manage a large volume of inbound and outbound calls daily in a professional and timely manner.- Ensure prompt responses to customer inquiries and concerns.- Maintain call logs and records accurately for future reference.2. Customer Support and Query Resolution- Provide support and solutions to customer queries, complaints, and requests.- Offer information about products, services, policies, and procedures.- Resolve customer issues effectively while maintaining a positive customer experience.3. Problem-Solving and Conflict Resolution- Identify and assess customer needs to provide accurate and appropriate solutions.- Handle escalations with patience and professionalism, ensuring a satisfactory resolution.- Collaborate with internal teams to address complex customer concerns.4. Communication and Language Proficiency- Exhibit strong verbal and written communication skills in English.- Communicate clearly and confidently, ensuring customers understand the provided solutions.- Maintain a professional and courteous tone at all times.5. Time Management and Multitasking- Prioritize tasks effectively to handle multiple customer interactions.- Work efficiently under pressure in a fast-paced environment.- Meet performance targets, including call handling time, customer satisfaction, and resolution rates.6. Documentation and Reporting- Maintain accurate and detailed records of customer interactions, issues, and resolutions.- Prepare reports on customer feedback, call trends, and recurring issues.- Suggest process improvements based on customer interactions.Requirements:- Experience: Prior experience in a call center or customer-support role is required.- Communication Skills: Excellent written and verbal communication in English is essential.- Problem-Solving Abilities: Strong analytical skills to resolve customer issues efficiently.- Multitasking and Time Management: Ability to handle multiple tasks and manage workload effectively.- Technical Proficiency: Basic computer skills and familiarity with CRM software is a plus.- Interpersonal Skills: Ability to build and maintain positive relationships with customers. (ref:updazz.com)

Payroll Type : Permanent