Front Desk & Customer Support Coordinator (1-4 Yrs) Delhi NCR/Ghaziabad (After-Sales/Customer Service)

Location: Shalimar Garden, GhaziabadEmployment Type: Full-timeWorking Hours: 9:30 AM - 8:00 PMWebsite: https://dentwinindia.comAbout the Role:We are looking for a smart, presentable, and well-spoken professional to manage front desk operations at our dental clinic. The ideal candidate should have a strong customer service mindset, a flair for communication, and the ability to handle both patient interactions and digital lead follow-ups effectively.Key Responsibilities :- Greet and assist patients warmly at the front desk- Handle inbound calls, appointment bookings, and walk-in queries- Maintain daily CRM entries and reporting tasks accurately- Coordinate with online inquiries via WhatsApp, Facebook, Google, etc.- Assist with patient follow-up calls, online reviews, and recall campaigns- Ensure a clean, welcoming, and professional reception area- Collaborate with the dental and admin teams for a smooth patient experienceRequirements:- Graduate (preferably BBA or MBA)- Minimum 2 years in a similar front desk or customer-facing role- Excellent verbal and written communication- Basic computer literacy (MS Office, Google Sheets, CRM tools)- Strong interpersonal skills and a warm personality- Comfortable with digital communication tools (WhatsApp, social media)Preferred Traits:- Good looking and well-groomed- Soft-spoken with a pleasant demeanor- Professional, punctual, and detail-oriented (ref:updazz.com)

Payroll Type : Permanent