Executive - Customer Support - SaaS Product (3-6 Yrs) Pune (After-Sales/Customer Service)

We are looking for a Customer Support Specialist for SaaS Products who will be responsible for day-to-day customer interactions, resolving technical issues, ensuring customer satisfaction, and utilizing analytical skills to address customer needs via email.- Experience: 3 years- Notice Period: Immediate JoinerResponsibilities:- Handle customer questions and concerns exclusively through email correspondence.- Deliver timely and reliable assistance for our cloud-based software offerings.- Identify and fix product-related technical problems to maintain smooth functionality.- Strong writing abilities are essential for clear and professional customer support.- Work closely with developers to report issues and recommend enhancements to the product.- Interpersonal Skills and Analytical Skills- Experience in prioritizing customer satisfactionJob Pre-requisites:- Excellent communication and problem-solving abilities- Bachelor s degree in a relevant field- Availability to work in the US time zone. (ref:updazz.com)

Payroll Type : Permanent