Sales / Insurance / Customer Support - Voice Process

Location: Pune, Maharashtra

About the Role: We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process . Whether you 're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we 'd love& hear from you!

What We Offer:

Salary: Freshers - up to 25,000 CTC | Experienced - up to 31,000 CTC

Location: Pune, Maharashtra

Qualifications: Graduation is mandatory

Key Responsibilities

Inbound & Outbound Calling

• Handle inbound customer calls to resolve queries related to insurance policies, premium payments, renewals, and product details.
• Make outbound calls to prospective or existing customers to pitch insurance products, upsell or cross-sell services, or follow up on leads and documentation.
• Engage with customers politely and professionally to maintain a positive brand image.

Sales & Lead Conversion

• Explain insurance products (life, health, motor, general) to potential customers based on their needs and eligibility.
• Convince prospects to purchase or renew policies by explaining benefits, coverage, and pricing clearly.
• Meet or exceed daily, weekly, and monthly sales targets.

Customer Service & Relationship Management

• Provide accurate, valid, and complete information to customers by using the right tools and resources.
• Manage complaints, follow up for resolutions, and escalate unresolved issues to the appropriate internal teams.
• Ensure customer satisfaction by delivering prompt and courteous support.

Documentation & CRM Updates

• Record customer details, conversation summaries, feedback, and next steps in CRM systems or company software.
• Ensure all customer interaction data is properly logged, tracked, and updated in real time.
• Assist in document collection, verification, and sharing policy-related documents or emails as required.

Compliance & Quality Assurance

• Follow scripts, regulatory guidelines, and internal quality standards for all interactions.
• Maintain the confidentiality of customer information and ensure adherence to data protection laws (e.g., IRDAI, GDPR, etc.).
• Participate in internal training sessions and audits to maintain compliance and performance.

Collaboration & Communication

• Coordinate with sales teams, underwriting departments, or customer care units to resolve customer queries effectively.
• Share relevant customer insights and feedback with team leaders and product managers to improve service offerings.