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Sales / Insurance / Customer Support - Voice Process

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Position: Sales / Insurance / Customer Support - Voice Process
Location: Pune, Maharashtra

About the Role: We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process . Whether you 're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we 'd love& hear from you!
What We Offer:
Salary: Freshers - up to 25,000 CTC | Experienced - up to 31,000 CTC

Location: Pune, Maharashtra

Qualifications: Graduation is mandatory

Key Responsibilities

Inbound & Outbound Calling

  • Handle inbound customer calls to resolve queries related to insurance policies, premium payments, renewals, and product details.
  • Make outbound calls to prospective or existing customers to pitch insurance products, upsell or cross-sell services, or follow up on leads and documentation.
  • Engage with customers politely and professionally to maintain a positive brand image.

Sales & Lead Conversion

  • Explain insurance products (life, health, motor, general) to potential customers based on their needs and eligibility.
  • Convince prospects to purchase or renew policies by explaining benefits, coverage, and pricing clearly.
  • Meet or exceed daily, weekly, and monthly sales targets.

Customer Service & Relationship Management

  • Provide accurate, valid, and complete information to customers by using the right tools and resources.
  • Manage complaints, follow up for resolutions, and escalate unresolved issues to the appropriate internal teams.
  • Ensure customer satisfaction by delivering prompt and courteous support.

Documentation & CRM Updates

  • Record customer details, conversation summaries, feedback, and next steps in CRM systems or company software.
  • Ensure all customer interaction data is properly logged, tracked, and updated in real time.
  • Assist in document collection, verification, and sharing policy-related documents or emails as required.

Compliance & Quality Assurance

  • Follow scripts, regulatory guidelines, and internal quality standards for all interactions.
  • Maintain the confidentiality of customer information and ensure adherence to data protection laws (e.g., IRDAI, GDPR, etc.).
  • Participate in internal training sessions and audits to maintain compliance and performance.

Collaboration & Communication

  • Coordinate with sales teams, underwriting departments, or customer care units to resolve customer queries effectively.
  • Share relevant customer insights and feedback with team leaders and product managers to improve service offerings.

Job Profile : Sales Insurance Customer Support - Voice Process
Industry : tech-support
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About Employer
Freshersworld (Registered since June-2017)
A K Talent Management
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