Customer Service Executive

Respond to customer inquiries via Phone, Email and Chat

Address customer queries related to product, services and vouchers

Explaining customers the policies and procedures related to refund and returns

Document and maintain detailed customer interactions within CRM

Coordinating customers concerns with various department for resolution.

Offer product and service information to customers, assisting them in making informed decisions.

Ensuring a positive customer experience

Any other related tasks needed.

Requirements:

Ecommerce, Product Support experience preferred.

Minimum 2 year of experience in a call center environment

Good communication skills with fluency in English

Experience servicing a Domestic customer base

Should be able to read Rules & Penalty.

Able to learn new process quickly and adaptable to change

Comfortable making outbound and taking inbound calls

This position requires excellent communication skills, problem-solving abilities, and a calm, customer-focused approach. Whether interacting via phone, email, live chat, or in person, the Customer Service Executive plays a key role in enhancing the customer experience and upholding the company s brand reputation.