Required Admin Executive - Coimbatore

Key Responsibilities :

1. Front Office and Customer Handling :

• Greet walk-in customers professionally and attend to their queries.
• Provide information about car care services, pricing, packages, and offers.
• Register customer details and vehicle information for job card creation.
• Handle incoming calls and messages related to appointments, service inquiries, or feedback.
• Manage the reception desk and maintain a friendly, organized, and welcoming atmosphere.

2. Appointment and Job Scheduling :

• Schedule appointments for services and coordinate with the technical team to ensure timely delivery.
• Maintain a daily service calendar and track customer bookings.
• Ensure priority jobs and repeat customers are handled with care and efficiency.

3. Administrative and Billing Tasks :

• Prepare service job cards, delivery notes, and customer invoices using billing software or manual registers.
• Handle payment collection via cash, card, UPI, or other methods and issue receipts accordingly.
• Maintain records of daily transactions, customer service logs, and service histories.

4. Coordination and Reporting :

• Coordinate with service staff, detailers, and workshop technicians to streamline workflow.
• Ensure spare materials like cleaning agents, polish, seat covers, and air fresheners are available in stock.
• Prepare and submit daily and weekly reports related to customer footfall, revenue, expenses, and inventory updates.

5. Inventory and Storekeeping Assistance :

• Assist in tracking the movement of consumables and tools used in car detailing and care services.
• Maintain registers/logs for stock in and out.
• Alert management when stock levels are low and support in placing supply orders when required.

6. Housekeeping and Facility Management :

• Ensure that the showroom floor, customer waiting area, and restrooms are well-maintained.
• Raise any maintenance issues or support requests to management promptly.
• Ensure basic safety protocols and cleanliness standards are upheld within the premises.