IT Support - L1 Engineer

Location: Chennai

Job role: IT support - L1 Engineer

Nature of the Job: Apprenticeship

Stipend: Rs.12,000 to 16,500 per month

Duration: 1 year&

JD and KRA:&

1. Provide basic IT support to end users, including troubleshooting hardware, software and network issues under supervision&

2. Maintain records of issues resolved and assist in preparing technical documentations&

3. Participate in training sessions, hands on projects to gain exposure to real world IT operations and practices&

- B.E/ B.Tech/ B.Sc Computer Science/ BCA

& - Fresher- Good communication and interpersonal skills

- IT and technical knowledge

Interested can share their updated CV to us

The ideal candidate will possess strong troubleshooting skills, basic knowledge of networking and hardware systems, and excellent customer service abilities. This role is essential in maintaining productivity by ensuring that end-users technology and systems operate smoothly.

Performance Metrics (KPIs):

• First-call resolution rate
• Average response and resolution time for tickets
• Number of tickets closed per day/week
• User satisfaction ratings (CSAT scores)
• Escalation rate to L2 or L3
• Documentation accuracy and completeness