Field Sales Executive

Job Summary:

The Field Sales Executive is responsible for acquiring and onboarding merchants to use the company s digital payment solutions. This role involves visiting retail outlets, explaining the benefits of the app, assisting in registration, and supporting merchants post-onboarding. You will be the face of the brand in the market, helping digitize payments for small businesses.

Key Responsibilities:

1. Merchant Acquisition

• Identify potential merchants (retail shops, kirana stores, restaurants, vendors, etc.) in your assigned territory.
• Visit locations in person and pitch the digital payment app.
• Educate merchants on the features, benefits, and competitive advantages of the app.
• Convince merchants to register and activate the app on their devices (Android or POS machines).
• Assist merchants with onboarding, KYC document collection, and verification.

2. Field Sales Operations

• Achieve daily/weekly/monthly targets for merchant sign-ups and activations.
• Install QR codes or app stickers at merchant premises.
• Train merchants on app usage, receiving payments, refunds, reports, and customer service tools.
• Monitor transaction volume and merchant engagement after onboarding.
• Revisit dormant merchants and assist in reactivation.

3. Relationship Management

• Build strong relationships with merchants for long-term retention.
• Act as the first point of contact for merchant issues or app-related queries.
• Collect merchant feedback and share insights with the product and support teams.
• Promote new app features and upgrades to existing users.

4. Reporting & Documentation

• Maintain accurate records of leads, visits, sign-ups, and merchant activity.
• Submit daily sales reports to your supervisor through CRM or reporting apps.
• Ensure proper documentation (Aadhaar, PAN, business license) is collected as per RBI/UIDAI KYC norms.
• Track and report market trends, competitor activity, and customer feedback.

Required Skills & Qualifications:

• Minimum 10 2 (Higher Secondary); a bachelor s degree in any field is an advantage.
• Freshers with strong communication skills and willingness to learn are also welcome.
• Strong knowledge of local area/territory and ability to travel within assigned zones.
• Basic understanding of smartphones, mobile apps, QR codes, and UPI payments.
• Good negotiation, persuasion, and customer handling skills.
• Ability to work independently and meet performance targets.
• Proficiency in local language and basic English is a must.

Key Traits for Success:

• Self-motivated and target-driven
• Honest, punctual, and professional appearance
• Energetic and positive attitude
• Willingness to work in the field (on foot, bike, or public transport)
• Familiarity with merchant behaviors and payment habits