Reminder Calling / Inbound Executive

We are looking candidate for Graduates freshers only& BOI (versant 3) reminder calling / Inbound Rotational off& Rotational shift& Work location : Airoli (Mumbai),& Notice period : Immediate to 15 days. Interested candidate can apply&

Key Responsibilities:

1. Outbound Reminder Calling

• Make outbound calls to customers to remind them about:
  • Upcoming payment due dates.
  • EMI or loan installments.
  • Policy or service renewals.
  • Scheduled appointments or consultations.
  • Submissions of documents or KYC updates.
• Provide customers with relevant information about deadlines, payment modes, office hours, or online processes.
• Ensure that each call is courteous, professional, and aligned with company communication standards.

2. Inbound Call Handling

• Answer incoming calls promptly and professionally.
• Respond to queries regarding payment status, product information, due dates, service details, and other general inquiries.
• Resolve customer issues or escalate them to the appropriate department for further assistance.
• Provide accurate information while maintaining a helpful and friendly tone.

3. Data Entry and Reporting

• Accurately update call details, customer responses, and follow-up actions in CRM or company database.
• Tag call outcomes such as payment promised, callback requested, already paid, or invalid number.
• Maintain logs and prepare daily/weekly reports for the supervisor or team leader.

4. Customer Service and Retention

• Maintain a high standard of customer interaction to ensure positive customer experience and satisfaction.
• Address any complaints or dissatisfaction professionally and empathetically.
• Follow up on previous interactions as needed to ensure resolutions.

5. Compliance and Quality Assurance

• Adhere strictly to internal scripts, call handling procedures, and quality standards.
• Maintain confidentiality of customer information in compliance with company policies and regulations (such as GDPR or RBI guidelines, where applicable).
• Avoid miscommunication, over-promising, or sharing unauthorized information with customers.

6. Team Coordination

• Work closely with other customer support, collections, or sales team members to ensure consistent messaging and smooth workflow.
• Participate in team briefings, training sessions, and quality improvement activities.
• Support team members when required during high call volume periods.

Job Profile : Reminder Calling Inbound Executive
Industry : BPO