Executive - Customer Support (3-6 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Position Title: Customer Support Executive Industry: Industrial and Manufacturing Location: Work from Office Employment Type: Full-Time Experience Required: 3 to 6 Years Educational Qualification: Bachelor s Degree in Engineering (any stream)Interview Process: Virtual About the Role:We are hiring on behalf of a reputed manufacturing client (name confidential) for the position of Customer Support Executive. The role focuses on managing field service operations, supporting dealers/OEMs, and ensuring smooth resolution of customer complaints.Key Responsibilities: - Handle and monitor field complaints, ensuring timely resolutions - Support analysis, reporting, and feedback (MIS) related to service complaints - Train field service teams of dealers/OEAs/OEMs - Conduct periodic audits for spares/tools availability and technical readiness - Collaborate with internal teams and external partners to drive service excellence - Manage parts and lubes business for assigned regions - Assist in identifying opportunities for network expansion Desired Profile:- 3-6 years of experience in engine service or field technical support - Strong technical knowledge of engines or related systems - Proficiency in service systems, customer interaction, and complaint management - Sound communication and interpersonal skills - Computer literate with basic data/reporting proficiency - Preference for candidates from engine, genset, or construction equipment manufacturing industriesAdditional Details: - Salary: Negotiable (based on experience & expertise). General Remarks: - 5-day working week - Minimum 2-2.5 years of average job stability preferred - Candidates should have a consistent academic background (minimum 60% throughout, with one exception allowed not less than 57%)- Preference for Tier 2/3 college candidates with relevant experience - Avoid candidates from specific non-preferred backgrounds (e.g., tractor/tyre companies, Sonalika)- Average 25% hike over current compensation offered - Cooling period: 6 months for ex-employees - Relocation support available: includes reimbursement of travel, 15-day family accommodation - Buyout allowed for notice period: Basic salary component and PL considered - Rehiring of previous employees not permitted (ref:updazz.com)

Payroll Type : Permanent