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Email and Chat Process International BPO

20000/- Per Month
by Nedhra
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Job Specifications
Salary 20000/- Per Month
Employment Type Full time jobs
Minimum Qualification Bachelors
Minimum Experience Fresher
Required Candidate Male/Female
Work Start Timing 09:00 AM
Working Hours 8 hours shift
Working Days Mon,Tue,Wed,Thu,Fri
Hiring Process Walkin
No. of Vacancy 10
Job Description
Email & Chat Process- International BPO Job description : Key Responsibilities: Respond promptly and accurately to customer inquiries via email and live chat. Provide product or service information, handle complaints, and process requests. Maintain detailed records of customer interactions in CRM systems. Ensure compliance with client guidelines, data privacy, and quality standards. Escalate complex issues to higher levels or relevant departments. Meet process KPIs such as response time, resolution time, and customer satisfaction. Adapt to different client requirements and cultural communication styles. Eligibility & Requirements: Education: 12th pass or graduate in any discipline. Experience: Freshers welcome; previous BPO/chat/email support experience is a plus. Excellent written English skills with proper grammar, punctuation, and clarity. Typing speed of 30-40 WPM with high accuracy. Basic computer skills and familiarity with CRM or ticketing software. Ability to work in rotational shifts including night shifts to align with international client timings. Preferred Skills: Strong multitasking ability to handle multiple chats or emails simultaneously. Patience, empathy, and problem-solving orientation. Knowledge of international customer service standards. Flexibility to adapt communication style to diverse customer bases Regards, Nedhra -HR All the best
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About Employer
Nedhra (Registered since May-2024)
sarojini street
Location address map : Chennai, Tamil Nadu, India (Deals In : Chennai, Tamil Nadu)
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