Required Clinic Receptionist - Pune

Job Overview

A Clinic Receptionist serves as the first point of contact for patients and visitors at a healthcare facility. This role involves managing appointments, handling patient inquiries, coordinating with medical staff, maintaining records, and ensuring smooth front-office operations . The receptionist plays a crucial role in creating a positive patient experience , maintaining confidentiality, and supporting the administrative functions of the clinic. Strong communication, organization, and multitasking skills are essential for success in this role.

Key Responsibilities

1. Patient Reception & Communication

• Greet patients and visitors warmly and professionally .
• Answer phone calls, emails, and inquiries promptly.
• Provide accurate information about clinic services, doctors availability, and consultation timings .
• Handle patient concerns or direct them to the relevant department.

2. Appointment Scheduling

• Manage appointment bookings for doctors, tests, and consultations.
• Maintain and update the appointment calendar to avoid conflicts and ensure smooth patient flow .
• Send reminders to patients via phone, SMS, or email.
• Reschedule appointments when required and communicate changes efficiently.

3. Patient Registration & Records Management

• Register new patients and update existing patient information in the system .
• Maintain accurate medical records, insurance details, and billing information .
• Ensure compliance with HIPAA or local patient confidentiality regulations .
• Assist doctors and medical staff with retrieving records for consultations.

4. Billing & Payments

• Handle billing processes , including consultation fees, laboratory charges, and other services.
• Issue receipts, invoices, and payment confirmations .
• Manage cash and card transactions with accuracy.
• Coordinate with insurance providers for claims and reimbursements when applicable.

5. Administrative Support

• Maintain a tidy and organized reception area .
• Manage office supplies, inventory, and equipment used at the front desk.
• Coordinate with medical and administrative staff for daily operations.
• Support in preparing reports related to patient visits, appointments, and revenue.

6. Communication & Coordination

• Serve as a liaison between patients and doctors, nurses, and laboratory staff .
• Communicate important updates or announcements to patients.
• Assist in internal communication for clinic events, campaigns, or health drives.

7. Customer Service & Patient Experience

• Ensure high levels of patient satisfaction by addressing concerns promptly.
• Offer guidance and support to patients regarding clinic procedures, test preparations, and follow-up care .
• Handle complaints calmly and escalate serious issues to the clinic manager .

Required Skills

Technical Skills

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