Required Receptionist - Pune

Introduction

We are looking for a Receptionist to manage the front desk operations of our clinic and ensure smooth coordination between patients, doctors, and clinic staff. The ideal candidate should be friendly, organized, and efficient , with excellent communication skills and a customer-oriented approach. This role involves managing appointments, coordinating with doctors, handling payments, and ensuring an excellent patient experience from start to finish.

Key Responsibilities

1. Appointment Scheduling & Coordination

• Maintain the appointment register and update schedules accurately.
• Confirm patient appointments through calls, SMS, or WhatsApp messages .
• Follow up with patients if appointments are not confirmed via message.
• Coordinate with doctors to manage daily schedules and patient flow .
• Adjust appointments in case of delays, cancellations, or emergencies.

2. Front Desk Management

• Open and prepare the clinic before working hours and ensure readiness for patient visits.
• Greet patients politely and provide assistance with check-ins.
• Guide patients regarding consultation timings, clinic policies, and procedures.
• Maintain a professional and welcoming front office environment .

3. Payment Handling & Billing

• Collect consultation fees, treatment charges, and other payments .
• Issue bills and receipts accurately and ensure proper record-keeping.
• Reconcile daily collections and submit reports to the accounts team.

4. Coordination with Evening Receptionist

• Handover appointment schedules, pending payments, and updates to the evening receptionist.
• Ensure smooth transition between morning and evening shifts for uninterrupted operations.

5. Communication & Patient Follow-Ups

• Contact patients for appointment confirmations and reminders.
• Provide information regarding doctors availability, services, and clinic timings.
• Assist in rescheduling appointments if required and ensure patient satisfaction.

6. Administrative & Support Duties

• Maintain patient records, case sheets, and reports.
• Handle phone calls, emails, and other inquiries promptly.
• Support clinic staff and doctors with administrative tasks as needed.

Required Skills & Competencies

Technical Skills

• Basic knowledge of MS Office (Word, Excel) .
• Familiarity with clinic management software or appointment scheduling tools (preferred).
• Ability to handle POS machines and online payment systems .

Soft Skills

• Excellent Communication Skills verbal and written in English, Hindi, and/or local language.
• Customer Service Orientation create a welcoming experience for patients.
• Organizational Skills manage appointments, payments, and follow-ups efficiently.
• Problem-Solving Ability handle scheduling conflicts and patient concerns effectively.