Required Telesales Executive - Lucknow

Job Overview

A Telesales Executive is responsible for promoting and selling products or services over the phone to prospective and existing customers. This role focuses on lead generation, customer engagement, and conversion while providing accurate product information and building strong relationships with clients. Telesales Executives are the frontline representatives of the company , combining sales expertise with excellent communication and persuasion skills. This position is ideal for individuals who are target-oriented, confident, and skilled in customer interaction .

Key Responsibilities

1. Lead Generation & Prospecting

• Identify potential customers through cold calling, referrals, or lead lists .
• Qualify leads based on interest, budget, and readiness to purchase .
• Maintain a pipeline of prospective clients for ongoing follow-up.
• Research and gather insights about customer needs, market trends, and competitor offerings .

2. Product Promotion & Information

• Provide detailed information about the company s products, services, features, and benefits .
• Explain pricing, discounts, and promotional offers clearly to customers.
• Address customer queries and provide accurate, timely, and persuasive responses .
• Highlight unique selling points (USPs) to differentiate products/services from competitors.

3. Sales & Conversion

• Convert leads into confirmed sales by following a structured sales process .
• Negotiate pricing, payment terms, and delivery schedules when applicable.
• Achieve monthly, quarterly, and annual sales targets set by management.
• Track and report on conversion rates, call outcomes, and sales metrics .

4. Customer Relationship Management

• Build and maintain strong relationships with clients to encourage repeat business.
• Follow up with customers for feedback, upselling, and cross-selling opportunities .
• Maintain a professional and courteous attitude to ensure customer satisfaction and loyalty .
• Handle customer objections, complaints, or concerns promptly and effectively.

5. Documentation & Reporting

• Maintain accurate records of calls, leads, and sales activities in the CRM system.
• Prepare reports on daily, weekly, and monthly sales performance .
• Document customer feedback and insights to inform marketing or product development strategies .
• Ensure all sales processes comply with company policies, regulations, and quality standards .

6. Team Collaboration & Coordination

• Collaborate with the marketing and sales teams to align campaigns and leads.
• Participate in team meetings, training sessions, and brainstorming activities.
• Share best practices, techniques, and strategies with colleagues to improve overall team performance .
• Coordinate with operations or delivery teams to ensure smooth post-sale processes .

7. Continuous Learning & Improvement

• Stay updated with product knowledge, industry trends, and competitor offerings .
• Attend sales training sessions, webinars, and workshops to improve skills.
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