Join Our Team As A Telecaller

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Job Overview

A Telecaller plays a vital role in connecting the company with potential and existing customers through telephone-based communication . Their primary responsibility is to promote products or services, handle inquiries, resolve customer issues, generate leads, and maintain customer relationships . Telecallers act as the first point of contact between a company and its customers. This role requires excellent communication skills, persuasive abilities, and patience to handle customer queries effectively and achieve the company s sales and support targets.

• Handle customer 's inbound and outbound& calls. Solving queries, telling them about products/offers/services
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

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Job Profile : Join Our Team as a Telecaller
Industry : BPO