Female Telecalling Executive

Key Responsibilities

1. Outbound Calling

• Make outbound calls to prospective and existing customers.
• Explain products, services, or promotions in a clear and professional manner.
• Convince potential customers to purchase products or services or book appointments .
• Maintain a high conversion rate by following structured sales pitches.

2. Inbound Call Handling

• Answer incoming customer calls politely and professionally .
• Handle customer inquiries, requests, and complaints effectively.
• Provide accurate and relevant information to customers.
• Ensure customer satisfaction by resolving issues promptly.

3. Lead Generation & Sales Support

• Identify potential customers through cold calling, references, and lead databases .
• Generate leads and pass them on to the field sales or business development team .
• Assist in closing sales by coordinating between clients and the sales team .
• Meet or exceed daily, weekly, and monthly call targets .

4. Customer Relationship Management

• Develop and maintain long-term relationships with customers.
• Provide post-sales support and follow-up to ensure customer satisfaction .
• Gather feedback from customers to improve products, services, and processes .
• Update and maintain the CRM database with customer details and call notes.

5. Product Knowledge & Training

• Maintain an in-depth understanding of company products and services .
• Stay updated about new offers, promotions, and pricing policies .
• Attend training sessions to enhance communication skills, negotiation skills, and product knowledge .
• Provide accurate and up-to-date information to customers.

6. Reporting & Documentation

• Maintain daily call reports and share them with the team leader.
• Document customer interactions, feedback, and follow-ups .
• Report recurring customer complaints or issues to the operations team .
• Assist in preparing performance analysis reports for management.

Required Skills & Competencies

1. Communication Skills

• Excellent verbal and written communication in English, Hindi, and local languages.
• Ability to engage customers confidently and professionally over the phone.
• Active listening skills to understand customer needs effectively .

2. Sales & Persuasion Skills

• Strong convincing abilities to promote products and services.
• Ability to handle objections and negotiate effectively .
• Comfortable with cold calling and generating new leads .