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Technical Support Executive

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Designation - Technical support Executive

Required Skills:

Familiarity with concept of web-applications
Understanding of SSL/TLS certificates


Your Qualifications

Excellent customer engagement and communications skills
Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
Minimum three years of experience in SaaS support
Experience in administering Windows 10, Mac OS and Linux (any distribution)
Experience in administering Windows Servers (2016, 2019)
Proficiency with Microsoft Office products


Job description

Technical support via phone, email, chat
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Troubleshooting technical issues related to software, platform
Documenting customer issues in ticketing system
Collaborating with technical support teams
Research and identify solutions to new technical problems
Retention of Clients, Queries handling, Troubleshooting of Software, Escalation handling Client Retention, solving queries&
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.

Job Profile : Technical support Executive
Industry : bsc-bca-bbm, tech-support
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About Employer
Freshersworld (Registered since June-2017)
A Client Of Teamlease Service Ltd
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