Required Telesales - Gurgaon

Key Responsibilities

1. Lead Generation and Customer Outreach

• Contact potential customers through outbound calls based on leads provided by the company.
• Understand customer needs, health concerns, and lifestyle patterns before suggesting products.
• Follow up with leads, maintain engagement, and convert inquiries into sales.
• Manage a healthy pipeline of prospects to meet sales targets.

2. Product Promotion and Information Sharing

• Provide detailed knowledge about Ayurvedic products, including:
  • Herbal formulations
  • Supplements and tonics
  • Skin, hair, and wellness products
  • Immunity boosters and detoxifiers
• Highlight key benefits, natural ingredients, and Ayurvedic principles behind each product.
• Educate customers about dosage, usage guidelines, and precautions .

3. Sales and Conversion

• Achieve or exceed daily, weekly, and monthly sales targets .
• Use persuasive selling techniques while maintaining a customer-first approach .
• Cross-sell and upsell products based on customer health needs.
• Handle objections effectively and provide convincing product explanations .

4. Customer Relationship Management

• Build long-term customer relationships by offering personalized health solutions .
• Resolve customer queries, complaints, and return requests promptly.
• Maintain an updated database of customer interactions and purchase history.
• Encourage repeat purchases and loyalty by offering exclusive deals and packages .

5. Coordination and Reporting

• Work closely with the marketing and product teams to stay updated on new product launches and campaigns.
• Report daily call performance, sales data, and customer feedback to the team leader.
• Suggest improvements based on customer insights to enhance product offerings.

Required Skills and Competencies

1. Communication Skills

• Excellent verbal communication in English, Hindi, and/or regional languages.
• Ability to explain Ayurvedic concepts clearly and confidently .
• Engaging and polite phone etiquette.

2. Sales and Persuasion Skills

• Strong ability to convince and influence potential buyers .
• Knowledge of cross-selling and upselling techniques .
• Confidence in pitching premium Ayurvedic products effectively.

3. Product Knowledge