Required Telecaller - Chennai

Key Responsibilities

1. Customer Communication

• Make outbound calls to potential and existing customers.
• Clearly explain the company s products, services, and offerings .
• Answer incoming customer queries and provide accurate information.
• Build and maintain positive customer relationships through effective communication.

2. Lead Generation & Sales

• Identify, qualify, and convert leads into potential customers.
• Maintain and update the customer database with current information.
• Follow up with customers who have shown interest in products or services.
• Meet or exceed daily, weekly, and monthly call targets .

3. Data Management & Reporting

• Maintain detailed records of all customer interactions and calls.
• Update the CRM system with customer details, follow-ups, and outcomes.
• Generate daily, weekly, and monthly reports for management review.

4. Customer Relationship Management

• Provide exceptional customer service to build trust and loyalty .
• Handle customer objections and concerns professionally.
• Escalate complex issues to the senior team when necessary.

Required Skills & Competencies

Technical Skills

• Basic knowledge of MS Office and CRM software .
• Ability to manage leads and update call records efficiently.

Core Competencies

• Excellent verbal communication skills in English/Hindi/Regional Language.
• Good listening skills and a customer-focused approach.
• Persuasive and confident personality to convert prospects into customers .
• Time management skills to handle high-volume calling effectively.
• Positive attitude, self-motivation, and target-driven mindset.