Required Telecaller - Chennai

Key Responsibilities

1. Outbound Calling

• Make cold calls and warm calls to potential customers to explain products or services.
• Generate leads, qualify prospects, and pass them to the sales team if required.
• Convince customers to purchase products, subscribe to services, or book appointments.
• Follow up on previously contacted leads to convert them into successful sales.

2. Inbound Call Handling

• Answer incoming calls from customers and respond to their queries.
• Provide detailed information about products, services, or ongoing offers.
• Redirect calls to relevant departments when required.
• Maintain a professional and courteous tone throughout the conversation.

3. Customer Relationship Management

• Build and maintain strong relationships with customers to ensure repeat business.
• Collect customer feedback and escalate issues to higher authorities if necessary.
• Resolve customer concerns quickly and effectively to improve satisfaction.
• Maintain a positive brand image during all customer interactions.

4. Data Entry & Record Keeping

• Maintain accurate records of customer details, call logs, and feedback.
• Update CRM systems or spreadsheets with relevant information.
• Track call outcomes, leads generated, and sales conversions for reporting purposes.

5. Meeting Targets & KPIs

• Work towards achieving daily, weekly, and monthly call and sales targets .
• Maintain the required call quality standards and conversion ratios.
• Collaborate with the sales team to align strategies and improve performance.

Required Skills and Competencies

Technical Skills

• Basic knowledge of using computers, CRM software, and call center tools .
• Familiarity with MS Office (Excel, Word) for data entry and reporting.
• Understanding of sales techniques and customer handling strategies.

Soft Skills

• Excellent communication and interpersonal skills .
• Persuasive and confident personality.
• Ability to handle rejection and remain positive.
• Good listening skills to understand customer needs effectively.
• Multitasking abilities and time management skills.
• Fluency in English, Hindi, or regional languages depending on job requirements.