Olive - Front Office Executive (1-3 Yrs) Bangalore (After-Sales/Customer Service)

Roles & Responsibilities : - Training and supporting office staff- Schedule shifts for hotel staff- Ensure great customer experience- Handle customer complaints- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.- Conducting performance reviews with the front desk staff.- Generating reports and feedback for presentation to the general manager.- Verifies that accurate room status information is maintained and properly communicated.- Guest Relations Executive will have a thorough understanding of the equipment they re working with.- GRE will watch the video surveillance footage is it s being recorded.- GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same.- If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.- GRE would generate a report daily for each property.- GRE would have front office knowledge.- Full understanding of hotel PMS- Thorough understanding of front office SOP s - Check in, check out , early check in , late check, room upgradation, etc.- Guest Relations Executive Skills.- Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook.- Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors.- Ability to Work Independently - GRE will not interact with very many people. Because it is important that they re able to work and stay alert without constant supervision.- Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills.- Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided (ref:updazz.com)

Payroll Type : Permanent