Executive - Customer Chat Support (1-3 Yrs) Bangalore (After-Sales/Customer Service)

Location: Venkata Reddy Layout, Bangalore Experience: 1-3 Years (Chat Process) Education: Graduate Industry: Diagnostics / Lab Services / Customer SupportAre you a great communicator who loves helping people and solving problems through written communication?Join our team as a Customer Chat Support Executive and be the trusted support voice (and text!) for customers after they book diagnostic services. Key Responsibilities:- Handle real-time customer queries via chat- Assist with test details, order updates & booking queries- Escalate complex issues where necessary- Communicate clearly and professionally- Log all chats & updates in CRM- Ensure timely follow-ups and customer satisfaction Requirements:- Strong written communication skills- Familiarity with CRM/chat tools- Calm, empathetic & multitasking ability- Experience in chat support or healthcare is a plus (ref:updazz.com)

Payroll Type : Permanent