Customer Service Role - Chat Process - BPO (0-1 Yrs) Mumbai (After-Sales/Customer Service)

- Hiring for UK Based Bank- Chat Process- Timings : Afternoon 1 pm to Night 1 pm (any 9 hours)- Qualification: HSC 1 yrs experience OR Grad fresher OR Grad Experience - Salary offered: for Fresher- 19000/- OR for Experienced- Upto 22000/-- Comms: Decent English Communication- Shift: Rotational UK shift with Rotational Week-offsRoles:- Chat Support Specialist: Provides real-time assistance to customers via chat platforms.- Customer Service Representative: Handles customer inquiries, complaints, and support requests through live chat.- Technical Support Agent: Assists customers with technical issues and troubleshooting via chat.Responsibilities:- Respond Promptly: Address customer inquiries quickly and efficiently.- Resolve Issues: Identify and resolve customer issues professionally.- Provide Accurate Information: Offer precise details about products and services.- Document Interactions: Record customer interactions and maintain accurate records.- Escalate Issues: Forward unresolved issues to the appropriate teams when necessary.- Maintain Professionalism: Keep a positive and professional demeanor with customers.- Manage Multiple Chats: Handle several chat conversations simultaneously.- Follow Up: Ensure customer issues are resolved by following up when needed.- Stay Updated: Keep up-to-date with the company s products, services, and policy (ref:updazz.com)

Payroll Type : Permanent