BPO Executive Telecaller

Introduction

A BPO Executive Telecaller plays a critical role in managing customer interactions, handling inbound and outbound calls, and promoting products or services while ensuring excellent customer satisfaction. This is a full-time telecalling job that requires strong communication skills , the ability to handle live streaming tasks, and excellent customer relationship management. The ideal candidate should be confident, enthusiastic, and willing to give their best performance in every interaction. For candidates who can live independently , the company offers accommodation facilities , making it an ideal opportunity for those relocating for work or seeking stable employment.

Job Overview

As a BPO Executive Telecaller , you will be responsible for contacting potential and existing customers, explaining products and services, generating leads, resolving queries, and ensuring customer satisfaction. This role demands good speaking skills , a positive attitude , and the ability to manage live interactions effectively. Candidates must be comfortable working in a target-driven environment and maintaining high-quality customer handling standards.

Key Responsibilities

1. Handling Inbound and Outbound Calls

• Manage incoming customer calls professionally and provide relevant information.
• Make outbound calls to potential customers to promote products or services.
• Respond promptly to queries and resolve issues efficiently.
• Follow scripts where necessary but maintain a natural conversational tone.

2. Live Streaming and Interactive Communication

• Engage with customers during live streaming sessions or online campaigns.
• Demonstrate products, explain features, and answer real-time customer queries.
• Maintain a positive and energetic presence on live platforms.
• Encourage customer participation and build trust through engaging interactions.

3. Customer Relationship Management

• Build rapport and maintain healthy relationships with customers.
• Understand customer needs and suggest suitable products or services.
• Provide appropriate solutions to enhance customer satisfaction.
• Escalate unresolved customer issues to the appropriate departments.

4. Lead Generation and Sales Support

• Generate leads through outbound calling and follow up with interested prospects.
• Maintain an updated database of customer information and potential leads.
• Achieve sales targets and contribute to business growth.
• Support the sales team by scheduling appointments and providing customer details.

5. Handling Complaints and Feedback

• Listen to customer complaints patiently and resolve issues within the company s guidelines.
• Record feedback to improve customer experience and product quality.
• Maintain a professional and empathetic approach during challenging conversations.

6. Reporting and Documentation

• Maintain accurate records of calls, leads, and customer interactions.
• Prepare daily, weekly, and monthly reports for team leaders and managers.
• Track performance metrics like call duration, conversion rates, and customer satisfaction scores.

Required Skills and Competencies

1. Communication ...