Required Telecaller - Chennai

Introduction

We are looking for a dynamic, energetic, and customer-focused Telecaller to join our growing team. The ideal candidate should be fluent in South Indian languages such as Malayalam, Kannada, and Telugu , with excellent communication skills and a passion for customer interaction . As a Telecaller, you will be responsible for explaining products or services to customers over the phone, maintaining a positive and respectful tone, and ensuring a high-quality customer experience . If you enjoy interacting with people, building relationships, and persuading customers, this role is perfect for you.

Key Responsibilities

1. Customer Interaction & Communication

• Make outbound calls to prospective and existing customers.
• Answer inbound customer calls and respond to queries politely.
• Explain products or services in a clear, concise, and respectful manner .
• Build trust and rapport with customers over the phone.
• Understand customer needs and provide appropriate solutions or suggestions .

2. Product Explanation & Promotion

• Present the features, benefits, and pricing details of products effectively.
• Handle objections and doubts confidently while maintaining professionalism.
• Persuade customers to purchase products or subscribe to services.
• Provide accurate and updated information to customers at all times.

3. Data Management & Follow-Ups

• Maintain a database of customer information accurately.
• Record details of conversations, feedback, and requirements for future reference.
• Follow up with customers who showed interest but didn t complete a purchase.
• Coordinate with the sales team to close potential leads .

4. Customer Support & Problem Solving

• Handle customer complaints and queries with patience and empathy .
• Offer prompt solutions or escalate issues to higher authorities if required.
• Ensure customer satisfaction and positive brand experience.

5. Team Collaboration

• Work closely with the sales and marketing team to meet company goals.
• Share feedback from customers to improve products and services.
• Participate in training programs to enhance telecalling and negotiation skills .

Required Skills & Competencies

1. Communication Skills

• Fluency in Malayalam, Kannada, and/or Telugu is mandatory .
• Good command over English and Hindi is an added advantage .
• Ability to speak clearly, confidently, and respectfully .
• Active listening skills to understand customer requirements.

2. Sales & Persuasion Skills

• Ability to convince customers effectively.
• Strong negotiation and problem-solving skills.
• Confidence in promoting products and handling objections.

3. Personality & Behavioral Traits

• Friendly, polite, and patient when handling customer queries.
• Positive attitude with the ability to work under...