Required Telesales Executive - Pune

Introduction

We are looking for a highly motivated and persuasive Telesales Executive to join our sales team. As a Telesales Executive, you will be responsible for interacting with potential and existing customers over the phone , explaining products or services, generating leads, and converting them into successful sales. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle sales targets effectively . This role requires a customer-focused approach while ensuring a high conversion rate and maintaining customer satisfaction.

Key Responsibilities

1. Outbound Sales Calls

• Make outbound calls to potential customers to introduce products and services.
• Explain the features, benefits, and pricing details clearly and persuasively.
• Build interest and convince prospects to make a purchase or book an appointment .
• Follow up on leads provided by the company and self-generated prospects.

2. Lead Generation & Conversion

• Generate qualified leads through effective telecalling techniques.
• Maintain a steady flow of prospects in the sales funnel by reaching daily, weekly, and monthly targets.
• Convert inquiries into confirmed sales by understanding customer needs and offering appropriate solutions .
• Upsell and cross-sell additional products and services wherever applicable.

3. Customer Engagement & Relationship Management

• Build trust and rapport with customers through polite and professional communication.
• Handle customer objections, queries, and concerns effectively.
• Provide detailed product information and resolve doubts patiently.
• Maintain long-term relationships with customers to encourage repeat business and referrals.

4. Database & CRM Management

• Maintain accurate and updated customer information in the CRM system.
• Log call details, follow-up actions, and conversion status properly.
• Segment customers based on preferences, buying potential, and interests for personalized communication .
• Track leads from initial inquiry to conversion to ensure a seamless sales process .

5. Target Achievement

• Achieve individual and team-based sales targets consistently.
• Contribute to overall business revenue growth by increasing conversions.
• Stay motivated and committed to achieving key performance metrics.
• Support the team during campaigns and promotions to maximize sales opportunities .

6. Reporting & Feedback

• Prepare daily, weekly, and monthly reports on call performance, leads generated, and conversions achieved.
• Share customer feedback and insights with management to improve products and processes.
• Participate in regular review meetings to discuss performance and strategies.

7. Teamwork & Collaboration

• Work closely with the marketing and sales teams to align telecalling strategies .
• Support colleagues by sharing successful pitching techniques and client insights.
• Contribute actively to brainstorming sessions to improve conversion rates.
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