Required Telesales Executive - Pune

Required Skills & Competencies

1. Communication Skills

• Clear and confident verbal communication .
• Ability to explain products and services effectively over the phone .
• Active listening skills to understand customer needs.

2. Sales & Negotiation Skills

• Persuasive skills to convince potential clients and close deals.
• Ability to upsell and cross-sell additional products or services.
• Target-oriented mindset with a focus on achieving KPIs .

3. Customer Service Orientation

• Friendly, approachable, and professional demeanor.
• Ability to handle customer objections and complaints gracefully .
• Focus on creating a positive customer experience .

4. Organizational & Time Management Skills

• Ability to manage multiple leads and follow-ups simultaneously.
• Maintain accurate records of calls, interactions, and sales reports .
• Prioritize tasks effectively to meet daily and weekly targets .

5. Technical Skills

• Basic knowledge of CRM systems, MS Office (Excel, Word), and telecommunication tools .
• Comfortable using phone systems, email, and online platforms for outreach.
• Ability to quickly learn product features and sales processes .