UnifyCX - Inbound Customer Service Role (0-3 Yrs) Karnataka (After-Sales/Customer Service)

- Job Title: Inbound Customer Service Agent- Location: Mysore/Mangalore- Shifts: Rotational Shift including night shifts- Employment Type: Full-TimeJob Summary:We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence.Key Responsibilities:- Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
-Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer s protocols.
-Demonstrate active listening and adapt communication style based on the customer s tone, cultural context, and emotional state.
-Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
-Maintain effective call control, ensuring smooth transitions and proper call direction.
-Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.
-Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.
-Accurately set up or act on cases as needed, following company guidelines and compliance rules.
-Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.Skills Needed: - Bachelor s Degrees/Diploma in a relevant field or equivalent experience.
-Proficient in English (verbal and written) - must meet proficiency scale requirements.
-Strong customer service skills, demonstrated through interviews and role play evaluations.
-Ability to learn and comprehend training material in English.
-Excellent active listening and communication skills.
-Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.
-Good PC and internet navigation skills, including browser and system operations.
-Typing-by-touch proficiency with high accuracy.
-Prior experience in self-directed training and PC-based learning (preferred).
-Ability to handle sensitive information and follow background check compliance standards.
-Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.- Prior experience in a multilingual contact center or customer support environment.
-Familiarity with financial services, payment systems, or card member services is a plus. (ref:updazz.com)

Payroll Type : Permanent