Executive - Customer Care (5-9 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

- Handling of Customer s Enquiries & Complaint via phone call, email & chat- Manage to resolve customer s complaint efficiently and professionally - Maintain accurate record of customer & complaint- Provide detailed information about product and services being offered.- Follow-up on customer interactions to ensure resolution.- Collaborate with internal department to fulfill customer needs.- Identify and escalate issues to the appropriate departments when necessary.- Meet performance target such as response time, resolution time, and customer satisfaction scores. (ref:updazz.com)

Payroll Type : Permanent