Executive - Guest Relationship (2-5 Yrs) Mumbai (After-Sales/Customer Service)

Guest Relations Executive - (Santacruz, Mumbai)Location: Santacruz, MumbaiExperience: 2 years in guest-facing.Candidate Profile: impeccably presentable, excellent spoken and written English communicationKey Responsibilities:- Warmly welcome guests arriving at outlet s experiential venues (e.g., caf, pasta mill, cheese corner), providing a positive, memorable first impression.- Serve as the main point of contact for guests-address inquiries, assist with seating, guide them through store formats, recommend products or experiences, and handle requests proficiently.- Collect guest feedback, communicate any concerns, and collaborate with management to resolve issues swiftly and maintain service standards.- Maintain a polished reception or greeting area, ensuring cleanliness and readiness.- Assist team members as needed-help with service during peak periods or special culinary events.- Uphold brand image and ambiance-adhering to dress code, grooming, and etiquette standards.Desired Skills & Qualifications- Exceptional spoken and written English, with the ability to engage guests confidently and professionally.- At least 3 years of experience in front-of-house roles-guest relations, hospitality, caf service, or retail.- Outstanding interpersonal skills-friendly, approachable, and customer-centric.- Strong organizational capability and ability to multitask in a dynamic, bustling environment.- Basic familiarity with POS systems, reservation platforms, or experience working in caf/retail operations is a plus.- A sharp eye for detail and brand presence-well-groomed appearance, poised demeanor. (ref:updazz.com)

Payroll Type : Permanent