BTW Visa Services - Destination Consultant (0-1 Yrs) Mumbai (After-Sales/Customer Service)

- Engage with clients to understand their travel preferences, budget, and purpose of travel.
-Recommend suitable destinations, travel packages, and experiences tailored to individual needs.
-Create customized domestic and international travel packages including sightseeing, accommodation, and activities.
-Stay up to date on trending destinations, seasonal offers, and partner promotions.- Prepare travel quotes and finalize itineraries based on client approval.
-Handle bookings for flights (GDS and LCC), hotels, transfers, cruises, and local tours.
-Coordinate with DMCs (Destination Management Companies), hotels, and suppliers to confirm arrangements.
-Issue air tickets, vouchers, and travel documents efficiently and accurately.
-Serve as the single point of contact for clients from inquiry through post-travel feedback.
-Provide pre-travel briefings and on-trip assistance.
-Proactively engage past clients with new offers, or personalized travel ideas to encourage repeat bookings.
-Resolve client issues or complaints with tact and professionalism.
-Maintain detailed records of all bookings and client communications.
-Work with internal teams to ensure visa documentation and insurance are processed in time.
-Coordinate invoicing and payment collection in line with company policies. (ref:updazz.com)

Payroll Type : Permanent