Executive - Inside Sales - EdTech (1-3 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Role Overview:As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you ll be part of a high-energy team that drives the company s primary revenue engine.Key Responsibilities Area:What You ll Do:- Lead Engagement & Conversion: Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.- Upsell & Cross-Sell Recommend: advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.- Product Mastery Develop: deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.- Pipeline Management: Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.- Customer Experience: Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.- Market Feedback Loop: Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.Must-Have Qualifications:- Fluent English & Hindi; clear, engaging phone presence.- Candidate should have graduate pass out form any field - 1-3 years experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).- Proven record of hitting monthly revenue/conversion targets.- Comfortable with a 6-day work week (rolling Saturday or Sunday off, timing 10am -7 pm).- Proficient with CRMs, spreadsheets, and virtual meeting tools.- High empathy, consultative mindset, and strong objection-handling skills.- Experience in the EdTech sector is a significant plus.Nice-to-Have:- Familiarity with early-years education or parenting products.- Exposure to outbound call campaigns or dialer systems.- Knowledge of upsell/cross-sell frameworks and data-driven selling. (ref:updazz.com)

Payroll Type : Permanent