Senior Customer Care Executive - Medical & Healthcare (3-20 Yrs) Bangalore (After-Sales/Customer Service)

Location- Bellary Road, Ganganagar, Bengaluru, karnatakaInterview Mode- F2F only, Cab Facility- Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA).- Provide support via email, chat, and outbound & inbound calls to both internal and external customers.- Assist patients, and healthcare providers with prescription-related queries and issue resolution.- Address customer queries, resolve complaints, and ensure customer satisfaction.- Maintain accurate patient records and ensure data privacy standards are met.- Handle escalations and complex prescription cases professionally and efficiently.- Conduct problem-cause analysis to identify and resolve customer issues efficiently.Key Requirements:- 4 experience in customer service within the Medical & Healthcare Industry is preferred.- Excellent verbal and written communication skills.- Strong problem-solving and analytical abilities.- Ability to manage multiple customer interactions effectively.- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits- A proactive attitude and a commitment to delivering exceptional customer service.Preferred Qualifications:- Experience in telemedicine, online pharmacies, or US healthcare customer support.- Familiarity with insurance claims processing and prior authorization workflows.- Knowledge of e-prescribing platforms and US pharmacy network- Ability to work in a fast-paced and regulated environment (ref:updazz.com)

Payroll Type : Permanent