Survey2Connect - Executive - Customer Success (1-4 Yrs) Delhi NCR/Noida/Greater Noida/Faridabad/Ghaziabad (After-Sales/Customer Service)

Job Description: Customer Success ExecutiveExperience: 1-3 YearsLocation: Noida (Currently Hybrid Work Mode)- Xebo.ai is a SaaS based experience management platform. We are a multinational IT product- based firm whose vision is to be the best-in-class omnichannel platform providing customer experience, employee experience and market research to organizations and help them make smarter and informed decisions hence improving the experiences organizations provide to every stakeholder.
-The platform helps organizations capture feedback at multiple touchpoints, understand it in real-time, and deliver insights by offering Simplified Survey, Customer Experience, Employee Satisfaction, Brand Tracking and Awareness.
-We are proud to provide experience management solutions, as well as strategic guidance, support and services to leading banks, Insurance companies, airports and FMCG companies across the globe. With creative management, a skilled team, and an inherent ability to succeed, Xebo.ai strives to grow and reach heights.Position Description: Client Success Executive plays a critical role in client satisfaction and thus bringing repeat business.- They are the primary point of contact for the company s clients and need to have good communications, interpersonal and problem-solving skills. We are looking for a smart-working dedicated individual to join our team.Responsibilities:- Respond to customer queries in a timely and accurate way, via email.- Maintain good relationships with the clients and gather case studies and conduct QBR.
-Make strategies to Up sell and Cross sell and manage accounts.
-Identify customer needs and help customers use specific features of the platform.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers.- Share feature requests and effective workarounds with team members.- Inform customers about new features and functionalities.- Follow up with customers to ensure their technical issues are resolved.- Gather customer feedback and share with our Product, Sales and Marketing teams.- Respond to and resolve complex client issues through incident recognition, research, resolution, escalation, and follow-up.Requirements :- Completed graduation degree/master s degree- Relevant experience in similar role will be preferred- Excellent communication and interpersonal skills- Excellent aptitude and problem-solving skills- Knowledge of MS Excel and PowerPoint- Ability to handle pressure (ref:updazz.com)

Payroll Type : Permanent