Customer Service Role - Inbound Process - Banking (0-2 Yrs) Chennai (After-Sales/Customer Service)

Position : Inbound ProcessExperience : Fresher - 2yrNotice Period : 60 DaysLocation : Karapakkam, ChennaiSkills : Inbound Calls, CRM, Generate Leads, Banking, Credit Card (knowledge)Job Role:- Answer inbound calls and assist customers with their Queries/Request/Complains.- Raise Request & Complaints on behalf of the customer in the CRM tool.- Generate leads and educate customers about new products & their benefits.- Maintain and adhere to compliance guidelines- Capture problem indicators, highlight and suggest self-improvement to the monthly Score card parameters including Quality, Efficiency and Accuracy.
-Maintain adequate knowledge levels on products, processes and systems used- Ensure sales targets are met Skills Required:- Excellent verbal communication skills - Ability to comprehend, capture as well as interpret basic customer information- Strong customer service focus- Knowledge of Banking/Credit cards preferred (ref:updazz.com)

Payroll Type : Permanent