Required Academic Counsellor - Mumbai

Job Description:& We are seeking a proactive and customer-focused Customer Relations Executive to join our dynamic team. The role involves engaging with prospective clients, providing accurate information about our services, and assisting them throughout their inquiry journey. You will play a vital role in building trust, maintaining client records, and supporting the conversion process. Responsibilities:

• Connect with prospective clients through calls, emails, or meetings.
• Provide clear and accurate information about services and offerings.
• Understand client needs and guide them with suitable solutions.
• Maintain and update customer records in the system.
• Build and nurture long-term customer relationships.
• Support the sales and business development team in achieving targets.
• Handle client queries, feedback, and concerns with professionalism.

Requirements:

• Excellent communication and interpersonal skills.
• Strong customer service orientation with problem-solving ability.
• Basic computer knowledge and record-keeping skills.
• Ability to work independently as well as in a team.
• Prior experience in customer relations, sales support, or client servicing preferred.

Benefits:

• Opportunity to develop client management and business skills.
• Supportive work environment with growth potential.
• Exposure to customer engagement and relationship-building practices.

Job Profile : Academic counsellor
Industry : Teaching, bsc-bca-bbm