Team Lead - Customer Support (5-10 Yrs) Bangalore (After-Sales/Customer Service)

We are searching for a Customer Success Specialist to join the team and help us create a fun kids brand. Role Overview : Responsibilities : 1. Customer Handling: Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism. 2. Market Research & Insights: Leverage direct customer interactions to identify trends, understand customer needs, and gather insights that contribute to product development & marketing strategies. 3. Revenue Generation: Proactively identify opportunities for bulk orders or upselling to larger groups such as birthday party return favours etc., 4. NPS Improvement: Work on initiatives aimed at improving Net Promoter Score (NPS), ensuring that customer feedback is used to continuously enhance the customer experience. 5. Creating Wow Experiences: Based on customer interactions, focus on creating permanent wow experiences. Qualifications & Skills Required:1. Must have 5 to 10 years of experience in customer support or a related field.2. Proven experience in team management with a successful track record of delivering exceptional customer service.3. Strong analytical skills to collect, analyze, and act on customer feedback effectively.4. Excellent communication and interpersonal skills to collaborate with product and marketing teams.5. Should have worked in new-age customer facing companies (D2C, Fintech, Gaming, Quick Commerce, Mobility) (ref:updazz.com)

Payroll Type : Permanent