Customer Care Representative || Pune

Roles & Responsibilities: Respond to inbound customer queries weekly and document them. Handle outbound customers and drive upselling. Handle remote troubleshooting of client issues including timely escalation to relevant teams. Providing ad hoc support to teams as needed. Lead major call campaigns as required. Maintain customer records systematically for other teams to step in. Handle remote M2s and after SV calls to drive customer satisfaction.Key Experiences & Skills: Experience in customer service. Good Computer skills. Experience working with customers in a rural set up. Baner, Pune