Customer Support Executive

This opportunity is ideal for& fresh graduates and experienced professionals & who are passionate about customer engagement, communication, and technical support. & Job Details

   Mandate Requisites      CSA - International Voice       
   Fresher / Experience      Fresher & Experience are eligible       
   Qualification      Fresher - Any Degree with Computer Science stream including B.E & B.Tech in CS/IT are eligible       
   Experience - Candidates with min 1 yr to 2 yrs with Tech Support under any stream are eligible)       
   Industry      Any Technical Support Experience (Broadband Service/ Troubleshooting/Configuration etc)       
   Skills Req      Excellent Communication Skills       
        
   Hands on Experience in Tech Support or Tech Services       
   Shift      Rotational 9.5 HRS between 11:30AM to 5:30AM IST       
   Week off      Rotational Off - No fixed Sat & Sun       
   Cab Facility      25KM from Job Location       
   2 Way Cab - Rs. 2750 | one-way 1350 - Will be deducted       
   One way Free cab for Female between 8:00PM to 6:00AM       
   Job Location      Brigade Tech Gardens,       
   Brookfield, Bengaluru, Karnataka,560037       
   Interview Mode      Direct or Virtual       
   Offer Salary - Take Home      Fresher - 22K TH       
   Experience Upto 30K TH       

& Roles & Responsibilities & & & & & & & & & Revert on chats written by the customer on a variety of issues & & & & & & & & & The Agent will have to present and sell company services to current and potential customers update and process information accurately into the system(s) & & & & & & & & & Resolve customer problems in a timely manner & & & & & & & & & Take ownership & deliver on customer commitments & & & & & & & & & Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact & & & & & & & & & Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner & & & & & & & & & Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. & & & & & & & & & Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments & & & & & & & & & Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team
Skills and Competencies: & & & & & & & & & Effective communication skills, Interpersonal skills, should be fluent in spoken English (oral & Written) & & & & & & & & & Knowledge and understanding on query and escalations. & & & & & & & & & Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc. We request your support in sharing this opportunity with your students and alumni.
Job Profile : Customer Support Executive
Industry : bsc-bca-bbm, Walkin, tech-support