Technical Support Professional (0-2 Yrs) Bangalore/Chennai/Noida (After-Sales/Customer Service)

About the Role:We are seeking a Technical Support Engineer to provide technical assistance to our global customers. This role demands excellent troubleshooting skills, strong technical fundamentals, and a passion for customer support. You ll handle queries related to hardware, networking, and OS-level issues over phone support and must be open to working in rotational shifts.Key Responsibilities:- Troubleshoot hardware, networking, and OS-related issues for global clients via phone.- Diagnose and resolve software and hardware concerns in real time.- Provide professional and positive customer support across different time zones.- Maintain detailed and accurate logs of customer interactions and issue resolutions.- Deliver consistent support while adhering to SLA timelines.Qualifications:- Bachelor s degree in Computer Science, Information Technology, or a related field only - Basic understanding of computer systems, networking concepts, and software troubleshooting.- Excellent communication skills - both written and verbal.- Strong problem-solving ability and attention to detail.- Ability to work well independently and collaboratively in a team.- Networking knowledge (basic concepts or certifications like CCNA) is a plus. (ref:updazz.com)

Payroll Type : Permanent