IT Technology Services Senior Specialist: SAP Basis: Technical Services Management: 8+ Yrs.

We help the world run better
At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80 of global commerce, and we need your unique talents to help shape whats next. The work is challenging : but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
In this role, you will act as a trusted technical advisor to SAP Enterprise Cloud Services customers across the APAC region.You 'llbe responsible fordelivering end:to:end technical guidance, ensuring operational excellence, and driving customer satisfaction throughout their cloud transformation journey.
Whatyoullbuild:
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Build strong,trustedrelationships with customers by understanding their SAP landscape, challenges, and business goals.
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Lead technical discussions and proactivelyidentifyopportunities tooptimizeperformance, reliability, and value from SAP Enterprise Cloud Services.
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Manage escalations with a focus on swift resolution, root cause prevention, and long:term improvement.
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Collaborate closely with Client Delivery Managers, ProjectLeadsand other Delivery units to ensure seamless delivery and customer success.
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Influence customer strategy byadvocatingSAP 's intelligent enterprise roadmap, value:added services, and modernization initiatives.
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Your work will directlyimpactcustomer retention, service excellence, and SAP 's positioning as a trusted cloud transformation partner.
What you bring:
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You bring a combination of deep technicalexpertise, customer empathy, and problem:solving capability to this role.
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Bachelors degree in computer science, Engineering, or Information Management (or equivalent experience).
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9 years of SAP BASIS or technology experience within IT services or managed cloud environments.
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5 years of customer:facing experience in technical service delivery, escalations, or project management.
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In:depth knowledge of SAP technologies and system architecture (SAP certification preferred).
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Hands:on understanding ofhyperscalers, multi:cloud integrations, networking, and virtualization technologies.
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Strong analytical and communication skills, with the ability to translate technical concepts into business:relevant discussions.
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Experience working across global, cross:functional teams and handling complex customer engagements.
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A growth mindset with resilience under pressure,maintaininga focus on delivering value and continuous improvement.
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In this role,you 'llhave the opportunity to manage diverse technical landscapes and evolving technologies that will continuously stretch your skills, offering exceptional opportunities to learn, grow, and stay at the forefront of the SAP cloud ecosystem.
Where you belong:
You 'llbe part of the Technical Service Management team within SAP Enterprise Cloud Services : a global, collaborative, and forward:thinking group that drives the success of RISE with SAP customers. Here,you 'llwork alongside passionate professionals who thrive on innovation, customer success, and continuous learning. We value curiosity, accountability, and teamwork.You '
Job Type: Permanent