CRM Head (11-16 Yrs) Hyderabad (After-Sales/Customer Service)

Key Duties and Responsibilities :- Maintain smooth communication with customers and promptly reply to their queries- Respond and resolve customer complaints quickly and efficiently- Identify the most efficient customer interaction approaches & prioritize them accordingly- Develop & execute customer relationship management campaigns to increase customer loyalty- Identify new and more cost-efficient communication channels with customers- Order management - Tracking from order placement, order fulfillment, Dispatch, Shipping, following up- Lead Management - Tracking from lead generation, lead segmentation, lead qualification, lead scoring, lead conversion- Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation- Monitor direct competitors of the company and find out how they handle customer relationships- Handling warranty management of the company & follow up with the technical quality & concerned department heads- Adopt new trends & strategies to expand the customer base such as upselling and cross-selling- Billing processFunctional Competencies :- Excellent Communication with written & Oral - English- Proficiency in MS office i.e. Word, PowerPoint and ExcelBehavioral Competencies :- Analytical Skills- Lead Management- Teamwork skills- Customer Service Skills- High Energy levels- Problem solving skills - Data Analysis- Market Knowledge (ref:updazz.com)

Payroll Type : Permanent