Client Engagement Specialist (0-7 Yrs) Hyderabad (After-Sales/Customer Service)

- Job Title: Client Engagement Specialist- Department: Contact Centre - Wealth and Premier Banking- Location: HiTec City, Hyderabad- Shift: Flexible to work in UK/US Rotational Shifts- Experience: 0-7 YearsInterview Mode: - Online Assessment ( Round 1)- Face-to-Face (Round 2)- HR Round (Round 3)Job Summary:Join one of the world s leading global investment banks as a Client Engagement Specialist, where you ll be the first point of contact for our valued customers. This is more than a customer service role-it s an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you re passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we d love to meet you.Key Responsibilities:- Handle inbound and outbound calls professionally, empathetically, and efficiently.- Resolve customer queries at the first point of contact wherever possible (First Call Resolution).- Recommend relevant products and services tailored to customer needs.- Stay informed on the latest products, services, policies, and system updates.- Escalate issues effectively while taking full ownership of the customer journey.- Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.Qualifications & Requirements:- Excellent communication skills (both verbal and written).- Strong problem-solving, multitasking, and organizational skills.- Comfortable adapting to changing priorities and open to receiving feedback.- High school diploma or equivalent is mandatory; Bachelor s degree preferred.- Proficient in basic computer applications and customer support tools.- Prior experience in a contact centre or customer service role is a plus.- Willingness to work in rotational shifts aligned with UK/US time zones.Preferred Skills:- A calm, patient, and empathetic demeanor under pressure.- Ability to work collaboratively within a team environment.- Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.- A mindset focused on continuous learning and improvement.Why Join Us?- Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.- Work in a supportive and inclusive culture that champions career growth and internal mobility.- Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise.- Enjoy a flexible working model and world-class employee benefits.- Contribute to a workplace that celebrates diversity and empowers every voice.Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide. (ref:updazz.com)

Payroll Type : Permanent